Integrations
Reads from the tools your team already uses
Sturdy reads from the tools your accounts already generate data through: Zendesk, Intercom, Gong, Salesforce, HubSpot, and email. Read-only OAuth, no SDK, no changes to how your team works.
Two signal categories
Customer Support
Zendesk and Intercom
Sturdy reads ticket subject lines, body text, tag history, response times, and thread length. The most reliable churn signals appear in support language before they appear anywhere else: repeated failure mentions, escalation to leadership, explicit expressions of doubt about platform fit. Support tickets are the primary signal source.
Revenue Intelligence
Gong, Salesforce, HubSpot, Email
Call note transcripts from Gong carry spoken frustration that rarely appears in written tickets. Email thread patterns reveal tone shift and engagement decline. CRM data from Salesforce and HubSpot provides account context: renewal date, tier, assigned CSM. These sources cross-correlate with support signals to increase flag confidence.
Available integrations
All integrations are read-only. Sturdy never writes to connected systems.
Zendesk
Reads: ticket subject, body text, tag history, response time, requester organization, satisfaction ratings
ConnectIntercom
Reads: conversation threads, message sentiment, tag labels, user attributes, company segment data
ConnectGong
Reads: call note transcripts, deal stage context, talk ratio anomalies, keyword patterns in recorded calls
ConnectSalesforce
Reads: account fields, renewal dates, contract tier, CSM assignments, opportunity stage history
ConnectHubSpot
Reads: contact records, deal pipeline, email engagement metrics, company properties, lifecycle stage
ConnectGmail / Outlook
Reads: email thread history between CSMs and account contacts, reply frequency, tone pattern shifts over time
ConnectSetup takes one session
Each integration uses OAuth authorization. Sturdy requests read-only scopes only. No API keys to manage, no webhooks to configure, no data warehousing setup. We walk through each connection during onboarding. The whole process typically takes under an hour.
One onboarding call covers the full setup
We walk through the OAuth connections with you, confirm each integration is reading correctly, and set your initial alert thresholds before we hang up.