Customer health signals from existing data
Your customers already told you they were leaving
Sturdy reads the tickets, threads and call notes an account generates anyway, and flags the frustration that surfaces six weeks before a renewal conversation goes wrong.
- Meridian Logistics 18 signals At Risk
- BlueHarbor SaaS 11 signals Watch
- Fieldstone Media 7 signals Watch
- Anchor Payments 4 signals Healthy
The Problem
The frustration is already in your data
Your customers are signaling risk in the tickets they open, the emails they send, and the calls they record. The patterns are there: workaround language, escalation phrases, quieter threads, longer response gaps.
By the time a renewal conversation surfaces these concerns, the decision is often already made. Sturdy reads these signals when they first appear. No new surveys. No manual health scoring. No additional work from your team.
How It Works
From your existing tools to a flagged account in three steps
Link Zendesk, Gong, email, and Salesforce in minutes. Sturdy reads from your existing tools without requiring any changes to how your team works.
Sturdy analyzes support tickets, email threads, and call transcripts. It detects tone shifts, escalation patterns, and phrase clusters that indicate quiet frustration.
Surfaces accounts with quiet risk signals weeks ahead of renewal. Your CSMs get a clear flag with supporting evidence, not a health score without context.
Signal Sources
Three channels. One coherent picture.
Sturdy connects to the communication channels your accounts already use. No new tools for your customers, no added friction for your team.
Support Tickets
Pattern detection across your support queue. Workaround language, escalation phrases, and repeated problem descriptions indicate growing frustration before it surfaces in a renewal call.
Email Threads
Tone shift and response gap analysis on your account email history. When a champion stops responding promptly or their language shifts from collaborative to transactional, Sturdy detects it.
Call Transcripts
Sentiment clusters and topic pattern analysis from Gong and other call tools. The phrases customers use on calls, and the topics they raise repeatedly, tell a story that numeric health scores miss.
What Sturdy Surfaces
This is what a flag looks like
When Sturdy identifies an account with mounting risk signals, your CSM gets a structured breakdown, not a number. Here is an example of what the flag contains.
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Meridian Logistics Growth Plan, renews Jan 2026Ticket signals (18)"still broken after two weeks" "workaround we have to use" "promised this would be fixed"Email: tone shift detectedChampion response time 4.2x longer than Q1 Moved from first-name to formal sign-off
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BlueHarbor SaaS Starter Plan, renews Feb 2026Ticket signals (11)"easier in our old tool" "this keeps happening"Gong call topic patternBudget mentioned in last 2 calls (not in Q1)
Your accounts are already telling you. Sturdy reads it.
Request early access. We connect to your Zendesk, Gong, and email in one onboarding call and show you the first flags within 48 hours.